FAQ's

1) How do I pay with PayPal?

Step 1: Place item in cart that you want to purchase.

Step 2: Select PayPal as your payment option and enter your correct email address. Please double check the spelling.

Step 3: You will receive an order confirmation; however, this does NOT symbolize payment being sent to me. That just lets me know you placed an order and would like to pay with PayPal.

Step 4: Within 2 business days,  I will send you a manual invoice to the email that you provided.

Step 5: To view the invoice, go to the email that you entered on my website to order. You will see an email from PayPal for a pending invoice. All items are abbreviated. If you do not see the invoice, check your spam folder please.

Step 6: Pay the invoice, I will mark the order as paid and ship the item out within 1 business day. Having problems? Feel free to contact us.

2) What countries do you ship to?

We ship to USA, Canada, Australia, Russia, France, China, Japan, New Zealand, Singapore, Brazil, Chile, Ireland, Mexico and many other countries! Banned Countries: Any country where Nootropics cannot be imported.

***It is the buyer's responsibility to know what products can or cannot be imported into their country. No refunds are given for seized items if the item is destroyed and not sent back to us. If the item is sent back to us, then we will issue a refund minus shipping expenses and return fees. 

3) Do you have local pickup?

Not at this time. Please do NOT contact me for pickup. No exceptions are made.

4) What payment methods are accepted?

Credit/debit cards, PayPal, we no longer accept BitCoin.

5) What shipping options do you offer?

USPS First Class, USPS Priority Mail, USPS International First Class, USPS International Priority Mail.

6) Who is responsible if a purchase is seized at customs?

The customer is responsible. While we try to keep up to date with all international laws regarding nootropics, laws do change frequently. Customers are solely responsible for understanding the laws in their country. No refunds will be given in this case.

7) Which products ship priority mail?

At this time, only ZAS products ship via priority. Health Naturals, Nutrivita and all others ship via first class, including international shipments.

8) Can I return a product if I don't like it?

Not at this time. Only unopened products may be returned at the buyer's expense. Shipping charges and fees will be deducted from the order total prior to refund. You may return an unopened product within 14 days of purchase. Buyers are responsible for return shipping costs and return fees. Original shipping charges are nonrefundable.

9) What if my package is lost or stolen? 

If you're an international customer, I can file an insurance claim. Other orders, please contact me. We do not cover stolen merchandise. If you bought the Shipsurance insurance, then your package is covered for stolen merchandise or lost merchandise, whether or not the tracking show as delivered. If your tracking shows as delivered, then your order is considered to be delivered if you didn't buy Shipsurance insurance. No exceptions.

10) What is your dissatisfaction rate?

Less than 1%.

11) How can I get a discount code?

First time customers can receive a 5% discount on their first order. The code is RETURN5. Do get an additional 10% off coupon, you can leave a review for a product you've purchased, then email me that you have left a review. I will need the following: Your name, order number and email for the review. Once it is verified, then a coupon code will be sent. This can be done a total of one time, no matter the amount of reviews that are left.

12) Why does my card keep getting declined?

We use advanced security features, including address verification, name verification, and CVV. Make sure this information that you put down on your billing information matches what you currently have on file with your card company. 

 

 

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