1) How do I pay with PayPal?
Step 1: Place item in cart that you want to purchase.
Step 2: Select PayPal as your payment option and make sure to use your PayPal email as your contact email.
Step 3: You will receive an order confirmation; however, this does NOT symbolize payment being sent to me. That just lets me know you placed an order and would like to pay with PayPal.
Step 4: Within 1 business day, I will send you a manual invoice to the email/PayPal account that you provided.
Step 5: To view the invoice, sign into your PayPal account and click the word "summary" at the top of PayPal. You should see a pending invoice under your summary that is from Sara Stephenson, a company representative.
Step 6: Pay the invoice, I will mark the order as paid and ship the item out within 1 business day.
2) What countries do you ship to?
USA, Canada, Australia, Russia, France, China, Japan, New Zealand, Singapore, Brazil, Chile, Ireland, and Mexico.
3) Do you have local pickup?
Not at this time; however, if you live in North Carolina, feel free to contact me for a discount.
4) What payment methods are accepted?
Credit/debit cards, PayPal, BitCoin.
5) What shipping options do you offer?
USPS First Class, USPS Priority Mail, USPS International First Class.
6) Who is responsible if a purchase is seized at customs?
The customer is responsible. While we try to keep up to date with all international laws regarding nootropics, laws do change frequently. Customers are solely responsible for understanding the laws in their country.
7) Which products ship priority mail?
At this time, only ZAS products ship via priority. Health Naturals, Nutrivita and all others ship via first class, including international shipments.
8) Can I return a product if I don't like it?
Not at this time.
9) What is your dissatisfaction rate?
Less than 1%.
10) How can I get a discount code?
We currently offer a 10% discount code for leaving a review for a product. We also have a 5% discount for local customers.
11) Why does my card keep getting declined?
We use advanced security features, including address verification, name verification, and CVV. Make sure this information that you put down on your billing information matches what you currently have on file with your card company.