FAQ's

1) How does the PayPal Invoicing option work?

 

FYI, the invoices will come from a sub-business of Zach Attack Supplements. It will NOT be from Zach Attack Supplements. So, just be on the lookout for a PayPal payment request.

 

SIMPLIFIED DIRECTIONS:

1) Place your order.

2) You'll receive a PayPal payment request (aka invoice) via email. Make sure your email is correct.

3) Pay the invoice ASAP for faster service.

4) We'll ship ASAP.

 

 

DETAILED DIRECTIONS: 

A) First step: add the items that you want to your cart, then head over to checkout.

 

B) Second step: Enter your email, your name and the shipping address that you want your order to be shipped to. This is very important, your address must be correct. We are not responsible for you entering an incorrect address. We ship to the shipping address entered on our website, not PayPal. Your email must be correct as well. This is where we will be sending your invoice. 

 

C) Third Step: Select your shipping option. 

 

D) Fourth Step: Enter your billing information.

 

E) Fifth Step: Under "Payment Methods" select "PayPal Invoicing" as your payment option. Agree to the Terms and Conditions, and then hit "Place Order." This will place your order under a "Pending Payment" status. You will see an order confirmation page, and an order confirmation email will be sent.

 

F) Sixth Step: You will receive an invoice from PayPal via email. It will be sent to the email you provide, so make sure this is correct. The invoice will sent within 48 business hours, usually sooner. Do not email us asking us to send an invoice, this will not get it faster. The invoice you receive will have the amount only, no description. Check your spam folder if you do not receive the invoice. You can pay via credit card with NO PAYPAL ACCOUNT NEEDED.

 

G) Seventh Step: Once you pay, make sure to let us know you paid so we can mark it as paid. Not letting us know will delay your order. Send payment notice to zachattacksupplements@gmail.com

 

H) Eighth Step: Once it is marked as paid, then your order will ship by the following business day. The faster you pay your invoice, then the faster your order will ship.

 

 

 

2) What countries do you ship to?

We ship to USA, Canada, Australia, Russia, France, China, Japan, New Zealand, Singapore, Brazil, Chile, Ireland, Mexico and many other countries! Banned Countries: Any country where Nootropics cannot be imported.

***It is the buyer's responsibility to know what products can or cannot be imported into their country. No refunds are given for seized items if the item is destroyed and not sent back to us. If the item is sent back to us, then we will issue a refund minus shipping expenses and return fees. 

3) Do you have local pickup?

Not at this time. Please do NOT contact me for pickup. No exceptions are made.

4) What payment methods are accepted?

Credit/debit cards, PayPal.

5) What shipping options do you offer?

USPS First Class, USPS Priority Mail, USPS International First Class, USPS International Priority Mail and various UPS methods.

6) Who is responsible if a purchase is seized at customs?

The customer is responsible. While we try to keep up to date with all international laws regarding nootropics, laws do change frequently. Customers are solely responsible for understanding the laws in their country. No refunds will be given in this case.

7) Which products ship priority mail?

At this time, only ZAS products ship via priority. Health Naturals, Nutrivita and all others ship via first class, including international shipments.

8) Can I return a product if I don't like it?

Not at this time. Only unopened products may be returned at the buyer's expense. Shipping charges and fees will be deducted from the order total prior to refund. You may return an unopened product within 14 days of purchase. Buyers are responsible for return shipping costs and return fees. Original shipping charges are nonrefundable.

9) What if my package is lost or stolen? 

If you're an international customer, I can file an insurance claim. Other orders, please contact me. We do not cover stolen merchandise. If you bought the Shipsurance insurance, then your package is covered for stolen merchandise or lost merchandise, whether or not the tracking shows as delivered. If your tracking shows as delivered, then your order is considered to be delivered if you didn't buy Shipsurance insurance. No exceptions.

10) What is your dissatisfaction rate?

Less than 1%.

11) How can I get a discount code?

We do not have discount codes at this time. We may on occasion have special holiday sales. Make sure to subscribe so you don't miss out!

12) Why does my card keep getting declined?

We use advanced security features, including address verification, name verification, and CVV. Make sure this information that you put down on your billing information matches what you currently have on file with your card company. 

 

 

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